Creston Valley Insurance Claims Process
Starting an insurance claim after a loss may seem like a daunting process, but Creston Valley Insurance makes it easy with four simple steps:
1. Get Safe!
Before anything else, everyone’s safety comes first. If you are faced with present danger, leave the building and call for help.
2. Make Emergency Repairs!
If it is safe to do so, contain the damage by making emergency repairs such as:
→ Shutting off water valves
→ Boarding up broken windows
→ Turning off the power
3. Call Us!
Dealing with an insurance claim can be stressful, but we want to make it easier for you. Call your Broker as soon as possible and we will help you get your claims process started 250–428–2294. If after hours, refer to our website for claims contact information. Notify your Insurance Company’s Claims Department to report the claim directly to your insurer.
4.
• Clean up
• Repair
• Replacement
Mitigate the loss to your property by immediately taking all reasonable steps to prevent further loss or damage. Your adjuster will guide you through this process and let you know how to proceed with any additional steps in cleaning up, repairing and replacing your damaged property.
For claims service please determine the insurance company name and your policy number (Creston Valley Insurance is the broker, not the insurance company).
Call our office at 250–428–2294 Monday to Friday for claims assistance or follow the company claim information below.
Aviva: 1-866-692-8482 www.aviva.ca
Aviva – Lifestyle Customers: 1-888-384-4545 www.aviva.ca
Echelon Insurance: 1-888-547-9229; during regular office hours please call CVI 250-428-2294
Family Insurance: 1-800-661-4404; during regular office hours please call CVI 250-428-2294
Guardian Risk Managers Ltd.(Now Agile Underwriting Solutions): 1-877-343-8224 1-844-762-2341 or claims@agileuw.ca
Intact: 1-866-464-2424 www.intact.ca
Optimum: 1-877-806-8023; during office hours please call CVI 250-428-2294 claims@optimumwest.bc.ca
Peace Hills: 1-800-272-5614
Premier Marine: 1-800-235-8784; during regular office hours please call CVI 250-428-2294
Wawanesa: 1-844-929-2637 www.wawanesa.com/canada
Western Underwriting: 1-800-665-3351 email: wynwardclaims@scm.ca
